The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in either a B2B or B2C environment. Competitive salary. Job email alerts. Create a culture and processes which achieve the business goals and objectives with regards to their customer service; Improve NPS (Net Promoter Score) – CSAT (Customer Satisfaction), or other Customer Metric. Job Highlights. Define, negotiate and agree the effective utilisation of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements. Director Customer Support is a key strategic and operational leadership role in the management team. Full-time, temporary, and part-time jobs. Overarching business objectives should guide the Director of Support, who uses those goals to create supporting goals for the customer support manager. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. Get the right Senior director customer support job with company ratings & salaries. 02/02/21 2:57 pm Support. the Bike Club. Develops service level standards focused on response times and issue resolution. Search and apply for the latest Director of customer support jobs in Berwyn, PA. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and … Published On: 8th Aug 2016 - Last modified: 23rd Mar 2020 Read more about - Call Centre Life, An Introduction to Contact Centres, Job Description, Jobs. As a Customer Support director, you will be responsible for leading the technical and customer-facing service teams, building successful customer relations, optimizing support operations and quality processes. Demonstrate ability to motivate and communicate with others at all levels, Influential relationships skills at all. At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Search Senior director customer support jobs. Leverage your professional network, and get hired. Email. Apply for this job. Some Of The Responsibilities And Duties Will Include. £121,223. The Customer Service Director manages a departmental sub-function within a broader departmental function. Act as the Voice of the Customer across the organisation. Requires a bachelor's degree or its equivalent. We have the vision of a world where each day is safer and more secure than the one before. Director of Customer Service. London. The Director of Customer Service is a key strategic and operational leadership role responsible for developing a customer centric approach, continuous improvement, strategic development, and operational excellence. 681 Director of Customer Support jobs available on Indeed.com. Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities. As the Director of Sales Strategy and Operations, you will partner with senior Sales and Operations leadership and the broader Sales team to drive the overall productivity and effectiveness of the segment…Your initial focus will be working with Sales Development to identify, plan and roll out programs to accelerate revenue and customer growth in 2021 and into 2022… Partner with Client relations to optimise existing Client profitability through business planning and collaboration and deliver increased revenue streams. Plano, TX, US. Proven Management and/or relationship management experience at a senior, strategic level role. A Customer Services Director in the Bournemouth Area area reported making £121,223 per year. Why We’re Rad (about us): Rad Power Bikes is on a mission to get people onto bikes, electric bikes that are built for everything and priced for everyone - the weekend warriors, hardcore commuters, and family cyclists. Commute time; Miles radius; 0 min. Our outsourced support specialists team members sit abroad but this position will sit either in Canada or USA. The Director of Customer Support will be reporting to our newly appointed VP of Customer Success. The Director, Customer Service is a strong leadership position and requires 10+ years of personnel management experience. Director of Customer Support & Success. Work from anywhere With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. Identification of any potential risk issues. Today’s top 30 Director Customer Support jobs in Ireland. 39 Director Customer Support jobs available in New York, NY on Indeed.com. Displayed here are job ads that match your query. Apply to Customer Support Representative, Director of Customer Service, Director of Care and more! A WW Director of Customer Service in the London Area area reported making £171,889 per year. Able to adapt and succeed in a changing environment. Live Chat. Our Mission. Telephone. Excellent communication and negotiation skills. Company - Public. Director, Consumer Products, Customer Experience and Support. Find and apply today for the latest Customer Service Director jobs like Client Director, Director of Finance and more. Today’s top 15,000+ Director Of Customer Service jobs in United States. Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. As each level in the organization achieves a set goal the success should flow upward. Continually develop improvements and embed successful change projects. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Director, Customer Support employees. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Where. New Director Customer Support jobs added daily. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. As the Director of Customer Support, you will: Continue to design and build out the function of Customer Experience at Screencastify, in collaboration with the current Support Team and Screencastify Leadership. Responsible for Profit and Loss, or Profit Centre/Cost Centre Budgets. Accountable for ensuring full regulatory compliance and legal requirements. Update Enter your home postcode to search by commute time Got it. Additional Pay. Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements. Able to interpret MI/BI and develop strategy and make recommendations. 10000+ employees. Forecasting and Modelling multi-channel workl... Top Challenges Faced by the Telecoms Industry in 2021, Hybrid Working in a Cloud Contact Centre Integrated With Microsoft Teams – Webinar, Managing Difficult Customer Situations Workshop, Series of Video Courses Launched to Help Customer Experience Leaders, Case Study: Mayo County Council Increase Agent Efficiency, Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures. You’ll work to understand each employee’s career aspirations and help them achieve their goals. Focus on your users and your tech team at the same time. Leverage your professional network, and get hired. 0 5 10 20 30. o Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment. Requires a bachelor's degree or its equivalent. A director of customer service is typically an upper-level executive with a company. Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers. £45,000 - £55,000 a year. £25k stock bonus. Seattle, WA / Customer Service – Customer Experience / Full-Time. Director, Customer Support. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Rolling Deadline 2021-07-30 | Full-Time Job | New York, NY US. Full-time . Typically reports to top management. Using Customer Insight & Root Cause Analytics to propose process improvements and get an approval from the senior management for quick implementation. We are remote flexible, and we are an equal-opportunity employer. Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. £31k cash bonus. The Customer Support Director is there to support aircraft operations, from Entry-into-Service preparation and continued right through the operational life, ensuring confidence and the high satisfaction level of Customers. Customer Services Director in the London area area reported making £171,889 per year your query o track... Them achieve their goals, Operations to negotiate and influence Customer improvements who Crossover for work has hired for role! Feedback through 1:1s, effective use of personal development plans and provision of &... 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