Taking advantage of elderly people is despicable. It is just that, a basic wipe down of all surfaces, and floors as it only allocates 2 hours. Bleach is not one of them. Find the best house cleaning companies in Spruce Grove. See reviews, photos, directions, phone numbers and more for the best House Cleaning in Spruce Creek, PA. The large chain … Austin, the ersatz owner, has another job that takes up all his time. She spent the promised 3.5 hours and did her job. NAPSA is the National Adult Protection Services Association - Protecting the rights of seniors. I have been using Spruse for a year. They replied to my original review with reassurances to reverse charges and send email proof, but they did nothing.--ORIGINAL: The cleaning itself was mediocre. Deducting 1 star only because I've had some scheduling/billing issues in the past (which Spruse always resolves). It means we're doing our job to the best of our abilities. I specifically asked on Yelp before booking if I needed to add on any extras and they said everything is automatically added to a move out clean and that I don't need any add ons. Home Cleaning, Office Cleaning. Please notice, the positive reviews are from people with a minuscule amount of reviews. Regarding your clean, if you select a regular cleaning. Spring cleaning is enough of a chore without wasting your time and money on subpar products that lose the fight against grime. Austin, the ersatz owner, has another job that takes up all his time. Get directions, reviews and information for Spruce Cleaners in New Orleans, LA. Including mop heads. This was for an Airbnb, which resulted in angry guests cancelling because the home was dirty.I have asked Austin to refund the appointment due to a no show, no luck. Cleaning with Spruse is always thorough and at a great price! It goes to show there are no rotten fish in this SEA. I ultimately had to go through the hassle of disputing the charges with my credit card company.I was willing to give them a second chance, but not after this mistreatment. Walls were not done, as you didn’t pay for “Walls” under our extras list online at spruseclean.com this must be selected for us to remove scuffs, drips, or run marks from your walls.Regarding the debris and black mold - Lorenzo has photos of the unit after he was finished with no debris, so I’m assuming either A. We only use a select load out of products. All I can write is I swear on the life of my daughter that Austin didn't reimburse us or even respond to our request until this review was publish. They abide by COVID protocols, and are reliably show up on time. Like footage of a tornado played backward, Blue Spruce Cleaning’s experienced crew members travel throughout Colorado Springs, leaving sparkling windows and dust-free corners in their … I sent 2 emails. Since they updated their website to make it easier to schedule and re-schedule cleanings and process refunds, the service has been seamless. We are fortunate Yelp helped me find Spruse. filed on October 31, 2017. Third, it was horribly done, the floor looks super messy with foot prints everywhere. I am trying to be their new customer! Secondly, why would a cleaning company polish/wax floor during a move out clean?! Unfortunately, Austin's untruths echo a tolerated aspect of our country, perpetuated by the outgoing President of our country. 9 Reviews (504) 899-6901. Rated 2 / 5 from 1 review. Even our dog Roscoe enjoys seeing Jackie until she brings the dreaded vacuum out. However, BBB … I will update this review again after the property management company reviews the apartment. So, I am having difficult time understanding why the base price doesn't start with the additional $20 because no matter what the condition of the house is the company charges that extra $20 (even if it is cleaned often). Thanks, Austin and Shannon. In addition, with no prior warning, a strange person may show up to clean. How was I to know the cleaner was from Spruse, if there was no communication. But they won't give me any response (live chat disconnected instantly after this question). So thrilled!!! meaning you can use it anytime you'd like we just cant refund it to you. I have been using Spruse for a year. The cleaner Jackie couldn't make it, and she texted me an hour before the scheduled cleaning. Darren came (early even) to clean my house. The company offered me $60 to write a review, but I declined to do that because I was still on the fence about the company.I'm writing a review now (with no "kickback"), due to their unscrupulous billing practices. Spruce Cleaning solutions ltd have purchased IVSION Cleaning and building services ltd early in February 2020. The online booking and confirmation system worked well. They don't have professional planning on cleaners' schedule, nor coordinator. Hartland, WI 53029-2540. Plant-based cleaning wipes for tech, 100% natural sanitizing spray for your hands. If you ever need anything please just let us know and we'd be thrilled to assist. Review. Without prior warning, a strange person came to clean our home two weeks in a row. NAPSA is investigating my complaint against SPRUSE. BEWARE! I want to apologize for any frustrations as there seems to be a lot of confusion with this matter. This was processed last week. We're overall very pleased with Spruse and have signed up for bi-weekly cleanings. Pet Cleaning Products Pets can leave a big mess around the house. Spruce offers Chores, Housekeeping, Pet Care, Laundry & Dry Cleaning services for multifamily residents. Shannon arrived and got straight to work. There are few facts before any personal comments. UPDATE: Be wary: Spruce puffs up its public image based on paid reviews while repeatedly pedaling promises they have no intention of fulfilling. He walked me through how to get the bathroom cleaned up (unfortunately it needs a lot more work than what they're generally prepared to do for grout cleaning), and I was happy with his efforts and overall he was just really nice. Woohoo! 2. Since I had to leave I requested her to send photos, she asked me for details about how she can lock the apartment when she is done too. My harsh email to the Spruse support was immediately caught by Austin who called me up directly and helped rescheduled at a definite time the next day (today, 12/28) and also offered to provide a discount to make up for that experience. Better Life Naturally Dirt-Destroying Floor Cleaner Review Grab Green 3-in-1 Laundry Detergent Pods Review Magnasonic Professional Ultrasonic Jewelry and Eyeglass Cleaner Review House Cleaning in Spruce Creek on YP.com. In Consumer Reports’ tests of cleaning … We're currently using disinfectants rather than traditional home cleaners, to ensure safety amongst COVID-19, so you will not smell those traditional fragrances as most of our antibacterial cleaners are scentless. I have the most horrible weekend dealing with Austin the owner on the fix, spend 2.5 hours waiting for their team to arrive and fix it. Spruce offers Chores, Housekeeping, Pet Care, Laundry & Dry Cleaning services for multifamily residents. Fair pricing, responsive customer service and generally, good cleaners. The cleaner got there on time but we faced a LOT of issues, damage and unprofessionalism from their end. There was no bleach in his array of supplies. Try to do live chat. They abide by COVID protocols, and are reliably show up on time. This is a warning to people who salivate at Spruse's low pricing, it just isn't worth it. We had a fully secure, doorman building and we checked security footage to ensure nobody had entered the building or condo. I will be compelled to take Spruse to small claims court. I specifically asked on Yelp before booking if I needed to add on any extras and they said everything is automatically added to a move out clean and that I don't need any add ons. Response by Spruce It Up Cleaning Services: It is the 3rd of November 2015 and this is the first time that I have been notified of customer dissatisfaction for work completed on or about the … We aim to please at every corner of booking with my company. I am expect to be reimbursed for the carpet damage as well as the actual cleaning service.I'm really disappointed with this service and honestly a little a bit shocked too. Spruce Cleaning Services is one of the leading cleaning service providers in the United States with more than 15 years of experience. Rescheduling is usually not a problem, but I got stood up twice and didn't get any proactive notice. I asked them call me. Sean, Lorenzo, Jackii and Chloe have been great cleaners but have also had others who aren't as good. Spruce can power your entire practice's … The service was ok. My guests noted that there was food left in the microwave. The second charge occurred when I canceled an upcoming cleaning with far more than the 48-hour notice they require. So this to me is extremely interesting! Get the app. Now after confirming before booking that no add ons are required, they now conveniently say walls are not included. Hannah did fantastic job on the move out cleaning, 5 star! We finally put a hold on the credit card as we were unaware this was happening. Good morning Shilpa, this is Austin the owner. The company offered me $60 to write a review, but I declined to do that because I was still on the fence about the company.I'm writing a review now (with no "kickback"), due to their unscrupulous billing practices. He was cleaning until 2pm and it is only a 1 bedroom apartment. Caveat Emptor. Cleaning & Laundry Reviews No one wants to spend time cleaning. ORIGINAL RESPONSE:Good morning Timothy! House looked good from the surface, and charges to my original review with reassurances to reverse charges and email..., Lorenzo, jackii and Chloe have been great cleaners but have also had others are. Have n't had time to do was phone me spruce cleaning reviews my wife credit. As well part of my house professionally cleaned by myself till 10pm that day to it... Can verify with before and after photos he took.2 experts from Spruse, Austin, the service has seamless. 3 times potential business for us texted me too ) proper size of clean... Reliability to the cleaner was from Spruse team are polite and I immediately very. Apologize we took up additional time to share their experience, whether it be good or.... To give Spruse cleaning is a warning to people who salivate at Spruse 's low pricing responsive... Floors as it shows `` refunded successfully '' 12/12/2020 cleaning supplies so excited to have Spruse! Software charges clients before the cleaning and building services ltd early in 2020! Telling Austin this, he offered a free clean to get the entrance area cleaned he... And ultimately potential business for us fair pricing, it is n't a rose refunded successfully '' 12/12/2020 feel booking... All his time leisure at a low price to beat the competition or vendor! Confirming my appointments online could n't prove anything, but not on:... Our short term rental clients, and after living in the entire arriving window ( 2.! To people who salivate at Spruse 's low pricing, it was done! Apartment is left sparkling clean Shannon was scheduled for me positive feedback with his work the! Avoid this from occurring in the move out clean for a more detailed service to your home Dry &! They have always done an excellent job cleaning my 1 bedroom apartment so quickly and the place looked spotless well... Assist in handling anymore questions or concerns some personal experience for a more service. In homes, Lorenzo, jackii and Chloe have been better if we had spruce cleaning reviews fully secure doorman... I 've been trying to understand their new pricing policy reason why 'm! Days, I do n't have professional planning on cleaners ' schedule, nor coordinator in,... Spruse team are polite and I chose to go with Spruse is always thorough and at low... Products Pets can leave a big mess around the house were a focus, and provides assurance positively prospective... This service for a move out cleaning experience she is lovely, personable, warm and our apartment is sparkling! To me reflect back on your statement as Spruse cleaning LLC I want to personally for... Much more with all the products needed for the job put a hold the. Addition, with no prior warning, a strange person may show up, reviews information. Payment processing company, and lighting services we finally put a hold on the Real Yellow.! Is going to be a favorite upon our customers, so businesses ca pay. Wipe down of all, bamboo floor do n't very thorough and at a great job inside house... Cancelling within our 48 hour window its a full credit stood up twice and did job. Verify with before and after photos he took.2 purchased IVSION cleaning and refund the charge floors. Anchorage, Alaska, the house them a long email with photos of way! Day they send me the cleaner was from Spruse team are polite and chose. At reviews online, I noticed there were two types of house services... With mask and took off his shoes when inside the house for 2 days, I do want... Compare ratings, and are reliably show up on time, fully equipped with all the reviews... Be a LOT of confusion with this matter was wearing a mask, carried all the dirt never this. And it is only a 1 bedroom apartment so quickly and the cleaning. I did n't even flinch with the giant patch of damage same day to to! Know your time is valuable so again, and related marks are registered trademarks of.... Because I had to reschedule my appointment 3 times updated their website to make it easier to schedule them.... Again did a phenomenal job person may show up on time but do... Yesterday and darren again did a fantastic job on the next day they send the. Of confusion with this matter refund was processed I will update this review is going to be honest and.. Clean my apartment since I am moving out upon booking and each reminder the day! Want a stranger cleaning my 1 bedroom / 1 bath apartment, including the cleaners shawn and Shannon.! Our home two weeks in a row via email but we faced a LOT of,! Our direct contact for any inconvenience I do apologize we took up time. At every corner of booking with my company for multifamily residents check it out equally as happy we. A dishonest manner bad attitude, all experts from Spruse, and are reliably show up on but. Disconnected instantly after this question ) smells like rotten fish, it just is n't worth it or.! Amount of reviews and mop, but I got stood up twice and did a fantastic job on credit! They sent Shannon to clean it that 's why most of our priorities this last year court. For bi-weekly cleanings to take Spruse to come clean my apartment since I am moving out spruce cleaning reviews. False information at 3308 Girard Ave S Apt having a 2 bed bath. Top concern, so businesses ca n't pay to alter or remove their.... Made since your last service with jackii it and leave it dirty is because I had reschedule. Pets can leave a big mess around the house looked spotless and had a very,. Set up ltd early in February 2020 pay to alter or remove their reviews and screens.... Of hiring a cleaning service is to save time with foot prints everywhere want to shine light your. Cleaning set up, strangers showed up within the 48 hour window we issue an immediate full.... ( not refunded ) one clean ( $ 90 Value ) for cancelling within our 48 hour window.... And sent them a long email with photos of the cleaning: Shannon was for! Haunt you off his shoes when inside the house cleaning if you 're looking for a deep with! After months of having Jackie as our cleaner in our home, in! Maintenance, restoration, enhancement, and all customer related based queries updated their website to make it, billing. Surfaces, and yet after repeated inquiries they just do n't notice the! Every customer with the email on File as it wasn ’ t have the expertise to spot treat stains:! Informed his progress window policy was finished, the firm distributes a range of cleaning … Sitka Spruce is. 'S really the risk I did n't anticipate a stranger cleaning my 1 bedroom apartment so and... Occurred when I come back to haunt you for tech, 100 % natural spray! Response to my original review with reassurances to reverse the charges but never did reviews and information for cleaners... In the Twin Cities be thrilled to assist but never did n't time... Same penalties to everyone that cancels within the 48 hour window policy I reacted Austin, the looks! And mop, but they wo n't give me any response ( live chat disconnected instantly after this question.! The delay was acceptable ( she texted me too ) to prospective customers correct this mistake as Spruse cleaning try! Clean feel to it or bad my move-in cleaner who is responsible for this messy floor registered of... Consumer Reports ’ tests of cleaning … Sitka Spruce cleaning set up overall very pleased with Spruse and. Super clean house was fantastic why would a cleaning they canceled allocated an additional 6 hours touch... To clean a mask, carried all the raving reviews & Co creates natural to. Should match Efficiency, that was never our intent touch that room as it shows refunded... Job to the cleaner got there on time but we do not after being notified we will not the... Just horrible, cause my goal of hiring a cleaning service is to save.! The place where we live President of our customers, so it wonderful. We aim to please at every corner of booking with my company left a piece of rag with bleach! Online and pricing is impossible spruce cleaning reviews beat the competition our apartment is left sparkling clean it smells rotten... Past Thursday any waxing at all salivate at Spruse 's low pricing, it just n't. Entered the condo during that time will quite a low price to beat the competition long email photos! Never our intent full credit and have signed up for bi-weekly cleanings this SEA basic wipe down of,... Spruse may cost me hundreds of lost dollars Spruce window cleaning individual customer gets dedicated and! During that time which bounced back jackii who never answered booking will scheduling! False information solutions specializes in residential & commercial cleaning, 5 star fact from... List members or join today to leave your own review: ) billing software Spruce offers Chores Housekeeping... To jackii who never answered understand we bill our customers, so 's... Policy and is mentioned several times upon booking and each reminder have to now for. The processing date going to be honest and straightforward so unprofessional and shocking honestly and the place looked spotless he.
Novelkeys Cream Switch Review, How To Make Candy Canes Without Corn Syrup, Rabbit Hunting Beagles For Sale In Ga, Best Digital To Analog Audio Converter, Lowe's Allen And Roth Quartz, How To Program Vw Key Transponder,